Term and Conditions

1. Website Usage

Our website is designed for adventure enthusiasts seeking high-performance sports gear. By using our site, you agree to:

• Provide accurate information when creating an account or making a purchase
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Be responsible for maintaining the confidentiality of your account credentials

2. Products and Services

POC Sports Sale specializes in high-quality adventure sports equipment including:

• Protective armor and back protection gear
• Technical apparel for extreme sports
• Specialized accessories for sports enthusiasts
• Durable backpacks designed for active use
• AVIP (Advanced Visibility Integration Project) products

We strive to provide accurate product descriptions and images. However, slight variations may occur, and we cannot guarantee that your device’s display will accurately reflect product colors.

3. Ordering and Payment

Order Process:

• Orders are processed within 1-2 business days after payment confirmation
• Orders are not processed on weekends or holidays
• You will receive an email confirmation once your order is processed

Payment Methods:

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with industry-standard encryption. Payment is taken at the time of order placement.

Pricing:

All prices are listed in US Dollars. We reserve the right to adjust prices at any time, but changes will not affect orders already placed.

4. Shipping Policy

We ship worldwide except to parts of Asia and some remote regions. Please see our shipping options:

Standard Shipping:

• Carrier: DHL or FedEx
• Delivery Time: 10-15 business days after shipment
• Cost: $12.95 (applicable to all orders)

Free Shipping:

• Carrier: EMS
• Delivery Time: 15-25 business days after shipment
• Cost: FREE on orders over $50

Delivery times are estimates and may be affected by factors beyond our control, including customs processing. You are responsible for any customs duties or import taxes that may apply to your order.

5. Returns and Exchanges

Your satisfaction is our priority. Please review our return policy:

Return Window:

• 15 days from the date of delivery

Conditions for Return:

• Items must be unused and in original packaging with all tags attached
• For safety reasons, the following products are FINAL SALE unless defective:
  • Armor
  • Back Protection

Return Process:

1. Email our support team at [email protected] within 15 days of delivery
2. Use subject line “Return Request” or “Exchange Request” and include your order number
3. Provide your full name, order number, and reason for return/exchange
4. Wait for return authorization and shipping instructions (within 2 business days)
5. Ship the item to the provided address in its original packaging

Refunds:

• Refunds are processed within 5 business days after we receive and approve your return
• Please allow 7-10 business days for the refund to appear in your original payment account
• Refunds are issued to the original payment method
• Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong product

Exchanges:

• For size or color exchanges, we will ship the replacement once we receive the original product
• We cover shipping costs for exchanges if the item was defective or incorrect
• For all other exchanges, standard shipping fees apply

6. User Responsibilities

As a customer of POC Sports Sale, you agree to:

• Provide accurate and complete information when placing orders
• Review product details carefully before purchasing
• Use products according to manufacturer guidelines and for their intended purpose
• Understand that protective gear does not eliminate the risk of injury in sports activities
• Check local regulations regarding use of sports equipment and protective gear

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of POC Sports Sale or our suppliers and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

8. Liability Limitations

POC Sports Sale provides products for adventure sports enthusiasts. While we strive to offer high-quality protective equipment, you acknowledge and agree that:

• No protective gear can guarantee complete prevention of injury
• You assume all risks associated with the use of our products in sports activities
• Our liability is limited to the purchase price of the product in question
• We are not liable for incidental or consequential damages resulting from product use
• You are responsible for proper maintenance, inspection, and use of our products

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our site, you consent to our privacy practices.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of Indiana, United States. Any disputes shall be resolved in the courts located in Indianapolis, Indiana.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the modified terms.

12. Contact Information