Privacy Policy

Last Updated: January 2024

At POC Sports Sale, your trust is our top priority. Just as our gear protects you on your adventures, we are committed to protecting your personal data with the highest standards of security and transparency. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit snowcyclegear.com.

1. Information We Collect

To provide you with a seamless shopping experience and secure payment processing, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely via encrypted channels; we do not store full card data), PayPal account information.
• Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
• Communication Data: Records of correspondence if you contact our support team via email or other channels.

2. How We Use Your Information

Your data enables us to deliver the reliable service you expect from a performance-driven brand:

• Process orders and transactions securely using global payment solutions (Visa, MasterCard, JCB, PayPal).
• Ship products from our Indianapolis warehouse and provide free shipping on orders over $50.
• Communicate order confirmations, shipping updates, and promotional offers (with your consent).
• Improve website functionality and user experience based on customer behavior.
• Prevent fraud and ensure compliance with international security standards (PCI DSS).

3. Data Sharing and Disclosure

We value your privacy and do not sell your data. We only share information with trusted partners to essential services:

• Payment Processors: Secure gateways for card and PayPal transactions.
• Shipping Carriers: To deliver orders globally (excluding select Asian and remote regions).
• Legal Compliance: If required by law or to protect our rights and safety.

4. Data Storage and Security

Your financial data is protected with the same rigor as our athletic armor:

• All data is stored on secure servers with industry-standard SSL encryption.
• We comply with PCI DSS requirements and never store complete payment card details.
• Data is retained only as long as necessary for order processing, legal obligations, or service improvements.

5. Your Rights

As an adventurer, you have control over your data:

• Access and Correction: View or update your personal information in account settings.
• Data Deletion: Request deletion of your data, subject to legal requirements.
• Marketing Preferences: Opt-out of promotional emails at any time.
• Cookies: Manage cookie preferences through your browser settings.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality and secure checkout.
• Analytical Cookies: Help us understand how customers use our site (e.g., Google Analytics).
• Marketing Cookies: Used with consent to display relevant ads (e.g., social media pixels).

You can disable cookies in your browser, but this may limit site features.

7. International Data Transfers

As a global brand, data may be processed outside your country of residence but always in compliance with applicable privacy laws (e.g., GDPR for EU customers).

8. Changes to This Policy

We may update this policy to reflect changes in practices or regulations. The latest version will always be posted on our website.