Welcome to POC Sports Sale’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Can’t find what you’re looking for? Our customer support team is always ready to help at [email protected].

Products & Gear

What types of products does POC Sports Sale offer?
We specialize in high-performance adventure sports equipment. Our product range includes premium Armor for impact protection, advanced Helmets, functional Apparel designed for various weather conditions, essential Accessories, Back Protection gear, and durable Backpacks. All our products are designed for serious adventurers who demand reliability and innovation.
Are POC products suitable for professional athletes?
Absolutely. Our gear is trusted by both thrill-seekers and professional athletes worldwide. We focus on creating products that meet the highest standards of durability, performance, and safety—whether you’re tackling mountain bike trails, backcountry ski trips, or long-distance cycles.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and setting a password. Having an account allows you to track orders, save shipping information, and view your order history.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All payments are processed through secure encrypted channels to ensure your financial information is protected.

Shipping & Delivery

Where do you ship?
We ship globally to adventure enthusiasts everywhere! However, due to logistical constraints, we’re currently unable to deliver to Asia and a few remote regions. All orders are carefully packed and shipped from our warehouse in Indianapolis, USA.
What shipping options are available?
We offer two shipping methods to fit your adventure timeline:
– Standard Shipping ($12.95): Processed in 1-2 days, then delivered via DHL or FedEx in 10-15 business days.
– Free Shipping: Available for orders over $50, delivered via EMS in 15-25 business days after processing.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to monitor your package’s journey from our warehouse to your doorstep.

Returns & Exchanges

What is your return policy?
We stand behind our gear with a 15-day hassle-free return policy from the date of receipt. If any product doesn’t meet your expectations, contact our support team at [email protected], and we’ll guide you through the return process.
What condition do items need to be in for returns?
Returned items must be unused, in original packaging, and with all tags attached. We cannot accept returns of worn or damaged equipment for safety reasons.

Product Care & Safety

How should I care for my protective gear?
Follow the specific care instructions included with your product. Generally, armor and helmets should be cleaned with mild soap and water, avoiding harsh chemicals that might degrade materials. Regularly inspect your gear for signs of wear or damage, as protective equipment should be replaced after significant impacts.
How do I know what size to order?
Each product page includes detailed sizing charts. For protective gear like armor and helmets, proper fit is crucial for safety—when in doubt, measure yourself and compare with our charts or contact our support team for guidance.
Need more help? Our adventure-ready support team is here for you.
Email: [email protected]
Address: 2338 Barfield Lane, Indianapolis, US 46278

POC Sports Sale – Where Innovation Meets Adventure